We want you to love your Sound Oasis.

If you are not happy with your purchase, you may return or exchange it for any reason within 30 days of delivery for a refund to your original payment method. A receipt or order confirmation from www.soundoasis.com is required.

How to start a return

Contact us before you ship anything back:

• Phone: 1-866-625-3218
• Email: [customerservice@soundoasis.com ]

We will send a return authorization and instructions. Returns sent without authorization may be delayed.

Condition

Items must be in resalable condition, in the original packaging, with all parts, accessories, and manuals. Please use a trackable service. We recommend insuring higher-value returns.

Who pays return shipping

• Defective, damaged in transit, or not as described: we email a prepaid label and refund the product price and original shipping.
• Change of mind or other reasons: you pay return shipping. Original outbound shipping is non-refundable unless the return is our fault.

Refunds

We inspect returns within 5 business days of receipt and refund the original payment method within 7 business days after approval. Exchanges ship after we receive the original item, subject to availability.

Exceptions

• Opened ear tips, earbuds, or other personal-contact parts can be returned only if defective.
• Items marked Final Sale at checkout are not returnable unless defective.
• Missing parts, obvious use beyond inspection, or damage caused after delivery may be refused or refunded at a reduced amount. We will contact you before doing either.

Holiday orders

Orders placed November 1 through December 24 may be returned through January 31.

Marketplace orders

Orders placed on Amazon, Walmart, or another retailer follow that retailer’s return process, not this policy.

Thank you for choosing Sound Oasis.